Refund policy

Thank you for shopping with The Hydro Bros, we hope you are happy with your purchase. However, if you have changed your mind and wished to return the product, please see below for more information on our Returns Policy.  

In summary, we cannot accept back any items that have been opened, used or have damaged packaging, and must be within 14 working days if you have bought the wrong thing / no longer need it.

Conditions

- You have had the items for no more than 14 working days or less (not including weekends or bank holidays) after the day you receive the goods from The Hydro Bros.

- The items are in their original condition and unopened ready for resale by The Hydro Bros.

- If returning faulty goods, they must be returned in full - a replacement, if needed, will be a like-for-like swap.

- The purchaser is not a business or company that has bought the goods with the intention of re-selling them to a third party

- Upon recovering the return of an unwanted item, we will refund your order minus the original delivery fee and a 15% restocking fee.  if you reject the delivery before it arrives, you will be refunded a £20 return delivery fee (or £60 if by pallet), minus the original delivery fee and a 15% restock fee.